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Why Good Organisations Struggle To Change Even When The Strategy Makes Sense
Many organisations struggle to change not because the strategy is wrong, but because the organisational conditions required for success do not exist. Governance, accountability, decision-making and informal ways of working often influence execution far more than leaders realise. This article explores why good organisations sometimes struggle to change even when the strategy makes sense.
Andrew McGillivray
4 days ago3 min read
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AI Readiness Is Not A Technology Problem
Over the past few years, organisations have invested heavily in understanding the potential of Artificial Intelligence. Leadership teams are exploring use cases, technology platforms, automation opportunities and productivity gains. New AI tools appear almost daily, each promising to transform how organisations operate. Yet despite this enthusiasm, many organisations are struggling to convert AI interest into meaningful business value. The assumption is often that the challen
Andrew McGillivray
Aug 34 min read
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Organisational Learning: The Missing Competitive Advantage
Many organisations believe they need more information. In reality, they often already possess significant knowledge that is never systematically captured, shared or reused. This article explores why organisational learning is one of the most overlooked sources of competitive advantage and how learning can improve decision-making, performance and long-term resilience.
Andrew McGillivray
Aug 33 min read
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When Accountability Becomes Everybody's Problem
As organisations grow, responsibilities often become less clear. Multiple stakeholders become involved, governance structures expand, and ownership gradually becomes blurred. This article explores why accountability weakens as complexity increases, how it affects execution, and what leadership teams can do to restore clarity and improve performance.
Andrew McGillivray
Aug 33 min read
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The Hidden Cost of Unclear Decision-Making
Many organisations assume slow execution is caused by limited resources or poor planning. In reality, the root cause is often unclear decision-making. When ownership is ambiguous, escalation paths are unclear and decisions are repeatedly revisited, organisational friction begins to increase. This article explores how unclear decision-making affects performance and what leadership teams can do to improve execution.
Andrew McGillivray
Aug 33 min read
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Why Governance Struggles As Organisations Grow
Growth is rarely the problem. The challenge is that complexity often grows faster than governance, accountability and decision-making structures can keep pace. Learn the common warning signs that governance may be struggling and discover how leadership teams can create greater clarity, reduce risk and improve organisational effectiveness.
Andrew McGillivray
Aug 33 min read
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Complexity Is Not The Problem
Why growing organisations need clarity, not simplification Complexity often gets a bad reputation. When organisations experience delays, frustration, inconsistent performance or slow decision-making, complexity is frequently identified as the root cause. Leaders often say: "Things have become too complicated." "We've lost agility." "We're making everything harder than it needs to be." While these concerns are understandable, complexity itself is rarely the problem. In fact, c
Andrew McGillivray
Aug 22 min read
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Visibility Before Improvement
Most organisations don't have a strategy problem.
They have an execution problem.
Leadership teams are often aware that performance is not where it needs to be. Projects take longer than expected. Decisions are revisited. Accountability is unclear. Different parts of the organisation work hard, yet outcomes fail to improve at the same pace.
Andrew McGillivray
Aug 23 min read
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Enhancing Project Charters: A Blueprint for Improvement Projects
Introduction: Project charters serve as the foundation upon which successful improvement initiatives are built. They encapsulate the essence, objectives, scope, and stakeholders involved in a project. However, the effectiveness of improvement projects heavily relies on the clarity and comprehensiveness of these charters. They are a key tool in getting agreement to the scope of a project and are an important stakeholder management tool to ensure a common understanding of wha
Andrew McGillivray
Mar 18, 20243 min read
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Process Maps and process mapping
Process maps serve several key purposes, and this post is an overview of the types of maps that might be used depending on the circumstances: 1) Understanding the sequence of a given process or activity; 2) Communication - a visual representation of the process to stakeholders and interested parties; 3) Analysis - understand re-work loops, hand offs waste elements and other features inherent but not necessarily visible or 'felt' by those engaged in the process It follows lo
Andrew McGillivray
Mar 11, 20244 min read
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SIPOC
SIPOCs are an extremely useful tool that, with a bit of imagination, can be a real workhorse in understanding a team, process, or organisation quickly and allow stakeholders SIPOC stands for Suppliers, Inputs, Process, Outputs and Customer. SIPOC example It is a tool that is typically used to aid in describing and agreeing the scope of a six sigma project. However it can be used in many other ways. Different uses of SIPOC Scoping tool for six sigma projects -allows the black
Andrew McGillivray
Mar 7, 20241 min read
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